Troubleshooting

Common questions, the errors you might hit and what they mean, current limitations, and how to reach us.

Most problems fall into one of a few buckets. Find yours below. If you're still stuck, contact us.

Common messages and what they mean

"401" or "invalid token" Your connect link or access token has expired or has already been used. Create a fresh one in app.kula.digital → Connectors and reconnect — see Connect Claude.

"403" or "scope … cannot call …" The task needs a higher permission level than your connect link or token has. For example, an Analytics-level credential can't see member names. Create a connector at the right level — see Permission levels.

The AI says it can't see any tables, or returns nothing Usually one of:

• Your first data import is still running. Give it a few minutes and ask again.
• The data source finished importing but the source has a gap. See Keeping your connectors healthy.

The first answer is slow The first time you ask a heavy question it does real work. Ask it again and it's quick — recent results are cached for a few minutes.

A connector shows an error A provider key may have expired, or the provider had a hiccup. The Keeping your connectors healthy page walks you through reconnecting and recovering.

Frequently asked

Do I have to connect everything to get value? No. One data source gives you real answers. Add more whenever you like.

Can the AI change my data or charge a card? No. It reads from your connected tools and can draft messages, but it never sends money, charges cards, posts to socials, or messages members on its own. See Is my data safe?.

Can two people use it at once? Yes. Create a separate connector per person or assistant so each has its own access and trail. See Permission levels.

How do I stop it? Disconnect a data source, or revoke a connector in app.kula.digital → Connectors. Access stops within about a minute.

Current limitations

We'd rather be upfront about what isn't here yet:

• It reads; it doesn't act in the outside world. It drafts the email; you send it. By design.
• Answers are only as complete as your connected data. If a source isn't connected, or a month is missing from a provider, the AI tells you rather than guessing — but it can't fill a gap it can't see.
• Each provider has its own quirks and limits on what we're allowed to read. Those are listed on each connector's page (for example, some Xero data needs a higher Xero plan). See How connectors work.
• The first import of a large studio can take 20–30 minutes. It runs in the background; you don't have to wait on the screen.

Getting help

Email [e-mail] and include your studio name and what you were trying to do. If it's about a specific answer, copy the question you asked and what came back — it helps us help you faster.

Found a security issue? Please follow Responsible disclosure instead.